When the Facility Wants Your Loved One to Leave: What Federal Rules Require
A discharge notice can arrive at a moment when a family is least ready for it. The federal rule on facility-started transfers and discharges is 42 C.F.R. § 483.15, which applies to nursing homes certified for Medicare and Medicaid. It says the facility "must permit each resident to remain in the facility, and not transfer or discharge the resident" unless one of six listed reasons applies: the move is necessary for the resident's welfare and the facility cannot meet the resident's needs; the resident's health has improved enough that the services are no longer needed; the safety of people in the facility is endangered by the resident's clinical or behavioral status; the health of people in the facility would otherwise be endangered; the resident has failed, after reasonable notice, to pay; or the facility closes. In practical terms, a facility cannot simply decide a resident is inconvenient; the move has to fit one of those reasons.
When it does, the move should leave a record, and the new caregivers should not start from scratch. The facility must document the move in the resident's medical record and send the receiving provider, at a minimum, contact details for the practitioner responsible for the resident's care, resident representative information, advance directive information, special instructions or precautions for ongoing care, comprehensive care plan goals, and other necessary information, including a copy of the discharge summary where applicable. A gap in that handoff can leave the next caregivers without information the resident's care depends on, so families receiving such a move often check that these items actually went with their loved one.
Before such a move, the facility must give the resident and representative written notice of the move and the reasons, in a language and manner they understand, and send a copy to the Office of the State Long-Term Care Ombudsman. That notice generally must come at least 30 days ahead, with exceptions that allow notice "as soon as practicable," such as when safety or health is endangered, urgent medical needs require an immediate move, or the resident has lived there fewer than 30 days. The facility must also "provide and document sufficient preparation and orientation to residents to ensure safe and orderly transfer or discharge."
The notice must state the resident's appeal rights. In plain terms, an appeal is a way for the resident to challenge the facility's decision before the move takes effect rather than simply accepting it; the notice is the document that tells the family the right exists and where to find information about it. For a family that disagrees with a discharge, that notice is the starting point. Our guide on federal nursing home regulations explains the wider set of rules these duties sit within.