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Find the guidance that fits your situation.
Start by stage, or browse the four topic hubs. Each guide is written in plain language.
Make sure your loved one is safe, then write it down.
If anyone is in immediate danger, call 911. Otherwise, get medical attention if it's needed, and record the date, time, and what you saw while it's fresh.
- 1Confirm medical evaluation if there is injury
- 2Ask the charge nurse what happened
- 3Note names, times, and what you were told
Repeated small things deserve a clear conversation.
Weight loss, wounds, or poor hygiene that keep recurring are worth raising formally. Ask for a care plan meeting and bring your notes.
- 1Keep a dated visit log
- 2Request a care plan meeting
- 3Ask what will change and who is responsible
The resident's own records carry the most weight.
Public ratings offer context. Care plans, nursing notes, incident reports, and hospital records show what actually happened to your family member.
- 1Confirm who has authority to request records
- 2Organize documents by date
- 3Note gaps or entries that don't match what you saw
A review can clarify options — including timing.
Time limits vary by state and claim. A licensed attorney can explain them for your situation. We help you prepare and request a review.
- 1Prepare a one-page timeline
- 2Gather admission papers
- 3Request a review
Hub 01
Neglect & injury
Understanding injuries and changes in condition that may point to gaps in basic care.
- Nursing home neglect
- Pressure injury concerns
- Falls & supervision
- Medication error concerns
- Dehydration & malnutrition
- Elopement & wandering
- Infections & hygiene
- Hip fractures
- Traumatic brain injury
- Sepsis
- Aspiration pneumonia
- Unexplained bruising
- Types of abuse
- Physical abuse
- Emotional abuse
- Sexual abuse
- Financial exploitation
- Resident-on-resident abuse
- Chemical restraints
- Physical restraints
- Memory care abuse
- Rehab facility neglect
- Veterans nursing home abuse
Hub 02
Facility evidence
How ratings, inspection reports, and care records fit together — and their limits.
- Reading inspection reports
- Requesting a resident's records
- Staffing and supervision records
- Evidence
- Federal nursing home regulations
Hub 03
Legal options
When a lawyer may help, what a review looks like, and what to ask.
- Nursing home abuse lawyer
- Wrongful death questions
- Arbitration agreements in admission papers
- Neglect lawsuits
- Medical malpractice vs neglect
- Corporate liability
- Statute of limitations
- Damages
- Settlements
- Lawsuit process
- Assisted living abuse lawyer
Hub 04
Resident & family support
Practical steps to keep a resident safe, speak up, and look after yourself too.
- Resident rights basics
- Signs of abuse
- What to do
- Report abuse
- Remove a loved one
- Ombudsman
- Adult protective services
Want someone to look at what happened?
Share a few details through our guided review request. You can stop at any step.