Can the Facility Just Note the Bruise and Move On? The Federal Duty to Report and Investigate
Federal regulation answers the question many families are really asking: is the nursing home allowed to simply note the bruise and move on? For a facility in the Medicare and Medicaid programs, the answer is no.
Section 483.12 of title 42 of the Code of Federal Regulations gives each resident "the right to be free from abuse, neglect, misappropriation of resident property, and exploitation." The federal definitions in 42 C.F.R. § 483.5 describe abuse as "the willful infliction of injury, unreasonable confinement, intimidation, or punishment with resulting physical harm, pain or mental anguish." The definition continues that abuse "also includes the deprivation by an individual, including a caretaker, of goods or services that are necessary to attain or maintain physical, mental, and psychosocial well-being," and that it "includes verbal abuse, sexual abuse, physical abuse, and mental abuse including abuse facilitated or enabled through the use of technology." The same section explains that "willful" means the person "acted deliberately, not that the individual must have intended to inflict injury or harm."
Section 483.12(c) of title 42 of the Code of Federal Regulations then sets out what the facility must do when an allegation arises. Under 42 C.F.R. § 483.12(c), the facility must:
- ensure that all alleged violations involving abuse, neglect, exploitation or mistreatment, "including injuries of unknown source and misappropriation of resident property," are reported to the administrator and to other officials, including the State Survey Agency and adult protective services where state law gives them jurisdiction, in accordance with state law through established procedures. The report is due immediately, but not later than 2 hours after the allegation is made, if the events involve abuse or result in serious bodily injury. Otherwise it is due not later than 24 hours after the allegation is made.
- "have evidence that all alleged violations are thoroughly investigated."
- prevent further potential abuse, neglect, exploitation or mistreatment while the investigation is in progress.
- report the results of all investigations to the administrator or a designated representative and to other officials, including the State Survey Agency, within 5 working days of the incident, and take appropriate corrective action if the alleged violation is verified.
A second federal duty falls on individual staff, not only on the facility. Under 42 U.S.C. § 1320b-25, each covered individual at a federally funded long-term care facility who has a reasonable suspicion of a crime against a resident must report it to the Secretary and to local law enforcement. The deadline is not later than 2 hours if serious bodily injury results and not later than 24 hours if it does not. For a family, this means a suspicion about how a resident was hurt is meant to reach people outside the building. The broader structure of these rules is covered in the guide to federal nursing home regulations.
These rules turn a vague worry into concrete questions. Was the bruise reported, to whom and when? What did the investigation look at? What has the facility done to protect the resident since? A family is free to ask the facility what steps it took under this regulation.